All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If you do not receive the product within the guaranteed time (40 business days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of bettisboutique.com (i.e. not cleared by customs, delayed by a natural disaster)
You can submit refund requests within 15 days after the guaranteed period for delivery (40 days) has expired. You can do it by sending us an email.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The item should be unused and not damaged.
Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided .
If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.
The original shipping fee is non-refundable.